Frequently Asked Questions
Everything you need to know about your ARKK Copenhagen order, from Nordic design to global delivery.
How long does shipping take for my ARKK sneakers?
We offer worldwide shipping. Delivery within Europe typically takes 2-4 business days, while international orders outside of the EU may take 5-8 business days depending on your location.
What is your return policy?
We offer a 14-day return period from the day you receive your order. Items must be returned in their original, unworn condition with all tags and the original sneaker box intact.
How do I find the right size?
Our sneakers generally fit true to size, but we recommend checking the specific 'Size Guide' on each product page. If you are between sizes, we often suggest sizing up for the best comfort.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.
Are ARKK Copenhagen sneakers waterproof?
While many of our silhouettes feature water-resistant materials, only models specifically labeled with 'Hydrix Shield' or 'S-E15' membranes are fully waterproof and designed for extreme weather conditions.
How should I clean and maintain my sneakers?
We recommend using a damp cloth for surface stains. For deep cleaning, use a specialized sneaker cleaning kit. Never put your ARKK sneakers in the washing machine, as it can damage the technical materials and glue.